Shipping Policy

Delivery Details and Exceptions

In administering this policy, scrubdaddy confirms that weather, carrier interruptions, high-volume periods, or address problems may extend delivery; as a related safeguard, customers must submit a complete and accurate delivery address.

Lost, Damaged, or Incorrect Deliveries

For customers shopping with scrubdaddy, the governing rule is clear: lost, damaged, defective, incorrect, incomplete, or missing deliveries should be reported through support@scrubdaddycity.shop or 512-517-3771; for completeness, the merchant provides paid return shipping whenever return authorization is issued for those circumstances.

U.S.-Only Delivery

Customers dealing with scrubdaddy should understand that free standard shipping applies to every United States order; for completeness, orders are shipped only to valid addresses in the United States.

Tracking Information

For practical purposes when ordering from scrubdaddy, a shipment confirmation includes the available carrier tracking details; where relevant, tracking activity may not display immediately after the label is created.

Shipping and Cancellation

For transparency, scrubdaddy records that customers may request cancellation before shipment through support@scrubdaddycity.shop or 512-517-3771; for completeness, a dispatched order can no longer be cancelled and is handled under the Refund Policy.

Processing and Transit Estimate

In administering this policy, scrubdaddy confirms that the expected transportation period is 4-6 business days once the parcel ships; for completeness, normal order processing takes 1-2 business days; where relevant, the stated business-day windows do not count weekends or applicable public holidays.

Business Contact Record

For transparency, scrubdaddy records that the store telephone number is 512-517-3771; additionally, the complete physical address, also used for approved returns unless written instructions say otherwise, is 1884 Short St, Carnegie, Pennsylvania, 15106, United States; where relevant, email support is available at support@scrubdaddycity.shop; the responsible brand and store name is scrubdaddy.