Refund Policy

Limited Return Exclusions

The customer-facing practice followed by scrubdaddy is that the voluntary return option excludes custom items, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods; for completeness, legally protected claims involving nonconforming, damaged, defective, mis-shipped, or missing products remain available.

Authorized Return Address

For practical purposes when ordering from scrubdaddy, the standard authorized-return location is 1884 Short St, Carnegie, Pennsylvania, 15106, United States; as a related safeguard, the return authorization controls if it names a different merchant-managed location.

Return Shipping Responsibility

For practical purposes when ordering from scrubdaddy, the merchant bears return shipping for an approved no-reason return or exchange; additionally, the merchant pays approved return postage for quality or fulfillment problems, including damaged, defective, mis-shipped, or omitted goods.

Inspection and Refund Timing

The customer-facing practice followed by scrubdaddy is that an authorized return is reviewed after receipt; issuer processing after the store sends the refund is outside the merchant's direct control; additionally, an approved refund goes back to the original payment method in 5-10 business days.

Return Authorization Steps

The documented approach of scrubdaddy is as follows: shipment back to the merchant must wait for return instructions; where relevant, the request must begin through support@scrubdaddycity.shop or 512-517-3771; additionally, authorization includes a merchant-funded label or equivalent free return arrangement.

Before and After Dispatch

The documented approach of scrubdaddy is as follows: a shipped order moves to the rules stated in the Refund Policy; the store can consider cancellation only before dispatch.

Returns and Exchanges Within 30 Days

The operating rule used by scrubdaddy is straightforward: the voluntary return window remains open for 30 days following receipt; the same 30-day window is available for exchanges.

Merchant and Contact Details

The operating rule used by scrubdaddy is straightforward: the complete physical address, also used for approved returns unless written instructions say otherwise, is 1884 Short St, Carnegie, Pennsylvania, 15106, United States; customer correspondence may be sent to support@scrubdaddycity.shop; for completeness, the store telephone number is 512-517-3771; as a related safeguard, the responsible brand and store name is scrubdaddy.