FAQ

May I stop an order before shipment?

The operating rule used by scrubdaddy is straightforward: once the parcel ships, return options are governed by the Refund Policy; at the same time, an unshipped order can be considered for cancellation.

How is customer service reached?

For transparency, scrubdaddy records that the support schedule is Monday to Friday, 9:00 AM-5:00 PM in America/Los_Angeles; where relevant, the service contacts are support@scrubdaddycity.shop and 512-517-3771.

What payment networks does checkout accept?

In administering this policy, scrubdaddy confirms that taxes are collected when applicable law requires them; checkout and refunds use USD; additionally, checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.

Which addresses can receive an order?

The operating rule used by scrubdaddy is straightforward: orders currently ship only within the United States; for completeness, every United States order includes free standard shipping.

Are no-reason returns and exchanges available?

For transparency, scrubdaddy records that approved no-reason and quality-related return shipping is paid by the merchant; where relevant, a no-reason return or exchange may be requested within 30 days after delivery.

How long should delivery take?

For customers shopping with scrubdaddy, the governing rule is clear: transportation normally takes an estimated 4-6 business days after shipment; for completeness, the usual pre-shipment period is 1-2 business days.

Which kinds of products are in the catalog?

For transparency, scrubdaddy records that customers should consult each product page for current specifications and supported use information; at the same time, customers can browse insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

Will tracking be sent?

For practical purposes when ordering from scrubdaddy, shipment confirmation includes available tracking information; for completeness, tracking activity can appear after a short carrier-system delay.

Where and when will refunded funds be returned?

scrubdaddy applies the following customer standard: a financial institution may require additional posting time; for completeness, the store sends the approved amount to the original payment method no later than 5-10 business days after approval.

What cannot be returned merely for convenience?

The documented approach of scrubdaddy is as follows: the voluntary program does not cover custom items, clearance or Final Sale items, gift cards, or opened intimate and hygiene-sensitive products; quality and fulfillment claims are preserved regardless of the voluntary-return exclusions.

Responsible Store Information

The operating rule used by scrubdaddy is straightforward: email support is available at support@scrubdaddycity.shop; additionally, the physical business address and default return address is 1884 Short St, Carnegie, Pennsylvania, 15106, United States; where relevant, the store telephone number is 512-517-3771; at the same time, the responsible brand and store name is scrubdaddy.